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Welcome to Box Elder's Online Payment System

For the convenience of its residents the City of Box Elder offers online bill payment for services. This enables residents to pay their monthly bill online with a major credit card.

From this website you will be able to:

  • Pay your utility bill
  • Review your account information
  • Review your previous bill and payment history
  • Review your household utility consumption history


  • Utility bills are due the 1st day of the month
  • A grace period is provided until 5:00 p.m. on the 15th of every month
  • Once the grace period has expired,  the account will be assessed a late penalty fee of $10
  • All accounts that have not paid their bill plus the late penalty fee by the 27th of the month, will be                deemed delinquent effective 5:00 p.m. on the 27th and terminated
  • On the 28th of the month, all terminated accounts will have their water turned off and assessed a                $100 delinquent fee
  • All terminated accounts will need to come into the City Hall to pay all past due amounts, current                  charges plus fees to bring their account current before City staff can schedule to have the account              reactivated

IF YOUR SERVICES HAVE BEEN DISCONNECTED and you make your payment online, please contact the Finance Office at 923-1404 immediately to schedule to have services restored. 

If this is your first time visiting, you will need to have your utility bill available while you create a new user account. A hard copy of your utility bill will allow you to provide your account ID number and your property location exactly as the city has it listed for billing purposes.

If you are a returning user, you will only need your email address and password to log in.

For assistance contact:
City of Box Elder
Hours: 8am to 5pm, Monday - Friday